This tutorial, provides an overview of the support system in ERP AI, focusing on the management of tickets. They introduce the concept of tickets, which can be categorized as open, on hold, or closed. The tutorial emphasizes the key details associated with a ticket, such as the ticket creator, code attachment, and the users involved. Additionally, it highlights the status of the ticket, its creation date, and available actions, which can be viewed in both grid and list formats. The tutorial then delves into the process of creating a new ticket. It outlines the steps to raise a ticket, including specifying the subject, support category, user, open and end dates, and providing a description. The tutorial concludes by demonstrating the process of attaching a file to the ticket and creating it.

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